Privacy Policy

Roxan Energy Services Pty Ltd ("Roxan Energy", "we", "us", or "our") is a licensed electrical contracting and energy services company operating in Australia. Our registered office is located at [Registered Address], Australia. We are committed to protecting your personal information and your privacy.

We collect personal information that you voluntarily provide to us when you:

• Submit a quote request or contact form on our website
• Subscribe to our email newsletter
• Contact us via phone, email, or WhatsApp
• Engage us for electrical or energy services

Information collected may include: full name, email address, phone number, physical address, and details about your project or service requirements.

We also collect non-personal information automatically (browser type, IP address, pages visited) via cookies and analytics tools for website improvement purposes.

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver contracted electrical and energy services
• Send newsletters and updates (only with your explicit consent)
• Comply with legal and regulatory obligations
• Improve our website and services

We will never sell your personal information to third parties.

Under the Privacy Act 1988 (Cth), we process your personal information on the following grounds:

• Consent — where you have given clear consent (e.g., newsletter subscription, contact form submission)
• Contract — where processing is necessary to deliver services you have requested
• Legal obligation — where we are required to retain records under Australian law (e.g., electrical licensing records, tax obligations)

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors use our site (e.g., page views, session duration)

You may disable cookies via your browser settings, though this may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described.

Your personal information is stored securely on servers located in Australia or in jurisdictions that provide equivalent data protection. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction.

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form data is retained for up to 7 years in accordance with Australian tax record-keeping requirements.

We may share your information with trusted third parties only where necessary:

• Service subcontractors engaged to perform work on your property
• Regulatory bodies (e.g., state electrical safety regulators) as required by law
• IT service providers who assist us in operating our website

All third parties are required to handle your data in compliance with the Australian Privacy Principles.

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise your rights, contact our Privacy Officer at privacy@roxanenergy.com.au.

Our website includes a link to communicate with us via WhatsApp (operated by Meta Platforms, Inc.). Please be aware that messages sent via WhatsApp are subject to Meta's own privacy policy and terms of service. We recommend reviewing Meta's privacy policy at whatsapp.com/legal/privacy-policy before using this channel.

We may update this Privacy Policy from time to time. The current version will always be available on our website with the "last updated" date noted above. Continued use of our services after any update constitutes acceptance of the revised policy.

For any privacy-related queries or complaints, please contact our Privacy Officer:

• Roxan Energy Services Pty Ltd
• Email: privacy@roxanenergy.com.au
• Phone: +61 (0) 2 XXXX XXXX
• Address: [Registered Address], Australia